Frequently asked questions
Answers to the most asked questions.
Billing
How do I request a quote?
Fill in the quote form with a short description of your project. We will contact you within two business days with a no-obligation quote.
Are your quotes free and no-obligation?
Yes, every quote is free and completely without obligation. Our quotes remain valid for thirty days.
Are your prices VAT inclusive?
All prices exclude 21% VAT unless explicitly stated otherwise.
Which payment methods do you accept?
We work with bank transfer. For larger projects we agree on a custom payment schedule.
What is the payment term?
Our invoices are payable within fourteen days of the invoice date, unless otherwise agreed.
Can I pay in instalments?
Yes, for larger projects we work with deposits and milestone payments. The terms are always clearly stated in the quote.
When do I pay a deposit?
When reserving equipment or planning larger works we ask for a deposit. The exact percentage is stated in your quote.
What if I can't pay an invoice on time?
Contact us as soon as possible and we will find a solution together. Any additional costs are always communicated upfront.
Can I get an invoice in my company's name?
Yes, provide your company details and VAT number with the request and receive a correct invoice for your bookkeeping.
What does a maintenance contract cost?
That depends on the size and type of your equipment. You always receive a fixed price upfront, with no hidden costs.
Service & maintenance
In which regions are you active?
We are active throughout Belgium, with a focus on Flanders and Brussels. For larger projects we also travel to Wallonia.
How quickly can you fix a breakdown?
That depends on the nature of the breakdown and the availability of parts. In most cases we schedule an intervention within 24 to 48 hours.
Do you offer maintenance contracts?
Yes, we have several maintenance formulas. Monthly, quarterly or annually, tailored to your equipment and intensive use.
What about an urgent breakdown outside office hours?
Contract customers have access to a priority intervention line. New requests are followed up as quickly as possible the next business day.
What warranty do you offer?
Our installations and repairs are covered by a workmanship guarantee. Specific equipment falls under the manufacturer's warranty terms.
Do you service all brands?
Yes, we are brand-independent. We order parts through our supplier network.
What does an intervention cost?
For contract customers, travel costs are included. For one-off interventions you receive a clear price upfront.
How do I schedule a maintenance visit?
Contact us via the form or by phone. We confirm the appointment with a date and time window.
Do you do preventive checks before an opening?
Yes, with our opening check we inspect all equipment before the first opening, including a safety report.
Do you inspect equipment for safety?
Yes, we carry out a full safety inspection with a clear report per machine.
Installations
Can you install any brand?
We have experience with most common commercial fitness brands. For specific brands we consult the technical documentation to carry out the installation correctly.
Do you also relocate existing fitness equipment?
Yes, our logistics service disassembles, transports and reinstalls equipment at a new location.
How long does an average installation take?
We install a home gym in one day. A full club can take several days to weeks, depending on the scope.
What do I need to prepare myself?
Provide free access, a suitable power supply and an empty room. Don't forget to tell us on which floor the equipment needs to go.
Do you install on floors without a lift?
Yes, we have the equipment and experience to bring machines safely to any floor.
Do you also work outside opening hours?
Yes, on request we carry out work in the evenings or at weekends, so your club doesn't have to close.
Do you deliver the equipment yourselves?
Yes, we fully handle delivery, transport and installation ourselves, in one coordinated trajectory.
Do you protect the floor during the works?
Yes, floor protection is standard with us. We work neatly and leave everything clean.
Do I get an explanation after the installation?
Yes, every installation ends with a functional test and an explanation, plus a handover report.
Do you also install fitness flooring?
Yes, next to equipment we also install rubber fitness flooring and provide floor restoration.